Frequently Asked Questions
Everything you need to know about your next pair of kicks.
How long does shipping take for new releases?
Standard shipping typically takes 3-5 business days. For high-demand limited releases, please allow up to 7 business days for processing and delivery.
What is Sneex's return policy?
We offer a 30-day return policy for all unworn items in their original packaging with all tags attached. Please note that 'Final Sale' items are not eligible for return.
Are all sneakers on your site authentic?
Absolutely. Every pair of sneakers sold on Sneex undergoes a rigorous multi-point verification process by our expert team to guarantee 100% authenticity.
How do I know which size to order?
We provide a comprehensive size guide on each product page. Since fit can vary by brand, we also include 'Fit Notes' suggesting whether to size up or down.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and offer interest-free installment plans through Klarna and Affirm.
Can I cancel or modify my order after it's placed?
To ensure fast delivery, we process orders immediately. You can cancel your order within 30 minutes of placement; after that, we are unable to make changes.